Returns & Exchanges

Due to the perishable nature of our artisanal Gragnano PGI pasta, we are unable to accept returns on food items unless they arrive damaged or defective. Your satisfaction is our priority, and we are committed to ensuring your authentic Italian dining experience is perfect.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please carefully examine your package for any signs of damage or missing items from your order.

• 2.
  Contact Customer Support

  If you receive a compromised product, email our support team within 48 hours of delivery with your order number and clear photographs of the damage.

• 3.
  Evaluation Process

  Our quality assurance team will review your claim and provide a resolution, which may include a replacement shipment or a full refund to your original payment method.

• 4.
  Disposal of Goods

  For health and safety reasons, do not attempt to ship food items back to our facility; please dispose of any damaged goods as instructed by our team.